Privacy Policy
Effective Date: 1/19/2026
East Coast Air LLC values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Phone number
- Email address
- Service address
- Any information you submit through contact forms, service requests, or scheduling tools
We may also collect limited non-personal information such as browser type or pages visited to help improve our website.
How We Use Your Information
We use the information you provide to:
- Respond to inquiries and service requests
- Schedule and perform HVAC services
- Communicate about appointments, estimates, and services
- Send service-related text messages or notifications (with your consent)
- Improve our customer service and website experience
No Sharing of Personal Information
We do not sell, rent, trade, or share your personal information with third-party companies for marketing or promotional purposes.
Your information is used solely by East Coast Air LLC for business operations and customer communication.
SMS Text Messaging (Opt-In / Opt-Out)
By providing your mobile phone number and opting in, you consent to receive text messages from East Coast Air LLC related to:
- Appointment confirmations and reminders
- Service updates
- Estimates and follow-up communications
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any text message. You may also contact us directly to request removal from SMS communications.
We do not share SMS consent or phone numbers with third parties.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
Your Choices
You may request to:
- Review or update your personal information
- Opt out of email or SMS communications
- Request deletion of your information (subject to legal or operational requirements)
To make a request, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: